BILLING POLICY

Prorate

Upon activation of service, your first billing will be prorated. Prorate is calculated from the date of activation through the end of the current month/year plus your selected billing cycle.

Invoice Generation

We generate invoices on the 14 days before due date

Unpaid invoices will result in account susspension 5 days after due date

Accepted Payment Types

Credit Cards

We accept payment by credit card, including VISA, MasterCard, Discover and American Express. At the moment this can be taken by phone email us for details Or via our secure server If you chose to pay by credit card, you authorize AmberHosts to automatically charge your credit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account or until you notify us of a billing change request.

Bank transfer

If you chose to pay your invoice by bank transfer, you have up to 4 days after the date of the invoice for us to receive payment.Please email us For further details

PayPal

If you chose to pay your invoice by PayPal, please send your payment via PayPal to billing@AmberHosts.co.uk

Past Due

Accounts that are Five (5) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Automatic Account Renewal

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Cancellation Information

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact AmberHosts's Customer Service Team, at webmaster@AmberHosts.co.uk AmberHosts's customer service representatives will assist you with the cancellation process.

Cancellation requests must be received by AmberHosts a minimum of thirty (30) days prior to the end of your Billing Cycle for Dedicated Server Plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations become effective on the day processed by AmberHosts. AmberHosts is unable to cancel your account effective for a future date. AmberHosts will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact AmberHosts as soon as possible.

AmberHosts does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to AmberHosts's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. AmberHosts reserves the right to cancel any account, at any time, without notice, for any reason AmberHosts considers appropriate.

Refund Policy

AmberHosts does not offer refunds for services

Transfer of Account Ownership

In the event that you transfer the ownership of any or all of your accounts at AmberHosts over to a different person or Company, any and all outstanding balances on the account are the responsibility of the original account owner. If there are no outstanding balances on the account, the new account owner will be responsible for all future one time and recurring charges. No prorating of charges will be allowed during the transfer process.

Credit Card Disputes/Chargebacks

AmberHosts has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at AmberHosts's discretion. A charge of £50.00 per chargeback will be assessed to all accounts that receive a chargeback.

Billing/Price Changes

AmberHosts's policies and prices are subject to change. In case of a price change, we will notify you at least 30 days in advance and any price changes become effective in the next billing cycle.