Service Level Agreement
Downtime means lost revenue, lost customers, lost opportunities, lost reputation. amberhosts understands the importance of server availability and providing our customers with 100% server uptime is a high priority for amberhosts. Our Service Level Agreement ("SLA") defines our service guarantees and demonstrates our confidence in our ability to deliver our promise.
Network Availability Goal
amberhosts maintains a goal to maintain network and server availability at 100%. but cannot be held responsible
in connection with any failure or deficiency of web site availability caused by or associated with:
- scheduled maintenance and emergency maintenance and upgrades;
- customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, PHP, etc), any negligence, willful misconduct, or use of the Services in breach of amberhosts's Terms and Conditions;
- circumstances beyond amberhosts's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA;
- outages elsewhere on the Internet that hinder access to your account. amberhosts is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. amberhosts will guarantee only those areas considered under the control of amberhosts: amberhosts server links to the Internet, amberhosts's routers, and amberhosts's servers.